Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AURVNA4001 Mapping and Delivery Guide
Provide vehicle loss assessment and identify repair requirements

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency AURVNA4001 - Provide vehicle loss assessment and identify repair requirements
Description This unit describes the performance outcomes required to provide a vehicle loss assessment and identify repair requirements. It involves determining vehicle damage and repair action and cost, preparing an assessment report, and completing post assessment documentation.Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with their relevant regulatory authority.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Work involves undertaking a vehicle loss assessment and identifying repair requirements of a damaged vehicle in the loss assessment environment. Loss assessments may relate to light vehicles, commercial vehicles, heavy vehicles, agricultural and plant equipment, recreational vehicles and motorcycles.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for vehicle assessment
  • Assessment information is gathered
  • Assessment information is read and interpreted
  • Materials, resources and safety equipment are located and checked for safe use
       
Element: Inspect vehicle
  • Vehicle assessment process is determined and followed
  • Vehicle to be inspected is located
  • Workplace health and safety (WHS) requirements are read and complied with
  • Vehicle is inspected in line with insurance claim requirements and workplace policies and procedures
  • Preferred dismantling and inspection methods are determined that conform to vehicle manufacturer, component suppliers, workplace policies and procedures, and legal requirements
  • Dismantling and inspection methods are negotiated and agreed with the repair estimator in a fair and transparent manner
  • Damage and faults to vehicle system and component are determined
  • Required outsourcing to specialist services is determined
       
Element: Determine vehicle repair action
  • Preferred repair method for vehicle system and components is selected that conforms to vehicle manufacturer, component suppliers, workplace policies and procedures, and legal requirements
  • Preferred repair methods for paint, trim and accessories are selected that conform to vehicle manufacturer, component suppliers, workplace policies and procedures, and legal requirements
  • Job procedures are determined that minimise waste material
  • Repair methods are communicated and agreed to with repairer and/or specialist services
  • Estimated cost of repairs is calculated
  • Settlement action is decided and agreed to with repairer and/or specialist services
       
Element: Prepare assessment report
  • Repairs are authorised where assess and authorise instructions are included in assessment information
  • Where assess without prejudice is included in assessment information a settlement amount is determined and documented
  • Recommendations are documented as required by industry and organisation
  • Assessment report is completed including either authorised estimated cost of repairs or settlement amount
       
Element: Complete post assessment administration
  • Assessment report is submitted according to workplace policies and procedures
  • Repairer invoice is compared against authorised cost estimate
  • Discrepancies between invoice and authorised costs are investigated where applicable following industry codes and legislative requirements
  • Payment of invoice is validated where the invoice and authorised cost are confirmed
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge.

A person who demonstrates competency in this unit must be able to:

gather, read and interpret vehicle assessment information

determine and communicate dismantle, inspection and repair methods for paint and mechanical damage

prepare and submit vehicle assessment report

compare repairer invoice against authorised cost estimates

identify and investigate discrepancies where applicable.

Context of, and specific resources for assessment

Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting.

Assessment is to occur:

using standard workplace practices and procedures

following safety requirements

applying environmental constraints.

Assessment is to comply with relevant:

regulatory requirements

Australian standards

industry codes of practice.

The following resources must be made available for the assessment of this unit:

a range of vehicles with both minor and extensive vehicle damage

relevant information, including manufacturer and component supplier specifications, workshop manuals and repair guides

relevant materials, resources and safety equipment, including digital camera, paperwork and PPE kit

relevant WHS materials, including workshop WHS procedures

vehicle assessment information, including assessment notification, digital images and quote.

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge.

Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application.

Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients.

Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

technical skills to recommend dismantling and repair procedures

communication skills to:

engage with repairers and specialist providers

obtain vehicle assessment information from others

report work outcomes and problems

literacy skills to:

interpret assessment information

interpret technical information and specifications

use common industry terminology

analyse information relating to insurance claims and inspection requirements

understand safety procedures

write vehicle assessment reports

numeracy skills to:

calculate cost estimates

interpret technical measurements

compare invoice and cost estimates

problem-solving skills to:

identify and avoid planning and scheduling problems

identify technical and procedural problems

prevent time and material wastage

technology skills to use communication devices and computerised equipment to:

determine current values and costs

prepare vehicle assessment reports

search and gather supporting material, including online material

take, locate, download and view digital images

Required knowledge

technical knowledge of motor vehicle mechanical, electrical, surface and structural:

damage and faults

dismantling and repair methods

transferred damage and individual vehicle design

methods of sourcing current retail costs of vehicles and vehicle components and materials

vehicle inspection and damage assessment procedures and methodologies, including repair set-ups and dismantling procedures

current assessing and quoting methodologies

relevant automotive websites to locate current best practice and future trends information

general insurance industry knowledge, including relevant sections of:

contract and insurance law

Insurance Contracts Act

intellectual property

Motor Vehicle Insurance and Repair Industry Code of Conduct

personal legal liability

State or Territory Fair Trading Act

methods of sourcing manufacturer and component supplier specifications, including workshop manuals and repair guides

applicable commonwealth, state or territory laws, regulations and standards relating to inspecting vehicles and determining vehicle damage, including:

environmental regulations

legislation

Workplace Health and Safety Act

workplace policies and procedures relating to inspecting vehicles and determining vehicle damage, including:

quality requirements

recording and reporting procedures

use of digital images

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Assessment information may include:

assessment notification detailing:

claims handler

driver details

incident details

insurance policy details where applicable

report items

vehicle details

vehicle inspection details, including assess without prejudice or assess and authorise

vehicle location

vehicle owner details

digital images

quote for repairs.

Materials, resources and safety equipment may include:

digital camera

electronic or paper-based information and reports

internet connection

laptop

maps

personal protective equipment (PPE) kit, which may contain:

dust masks

glasses

hand cleaner

overalls

safety boots

sharps gloves

sunscreen

torch

vest

tablet.

WHS requirements may include:

ensuring safe location of vehicle to be inspected

following workshop WHS procedures

testing vehicle for safety and sharps.

Specialist services may include:

air conditioning

automotive glaziers

battery electric vehicle (BEV)

brake systems

cooling systems

electrical and electronic systems

hybrids

liquid petroleum gas (LPG)

suspension and wheel alignments

transmission

trimming.

Minimise waste material may include:

exchange parts

manage waste

recycled parts.

Settlement action may include:

cash settlement

repair

total loss.

Recommendations may include:

additional labour

additional parts

approved or denied report items

in-house specialist repair services

sublet specialist repair services.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assessment information is gathered 
Assessment information is read and interpreted 
Materials, resources and safety equipment are located and checked for safe use 
Vehicle assessment process is determined and followed 
Vehicle to be inspected is located 
Workplace health and safety (WHS) requirements are read and complied with 
Vehicle is inspected in line with insurance claim requirements and workplace policies and procedures 
Preferred dismantling and inspection methods are determined that conform to vehicle manufacturer, component suppliers, workplace policies and procedures, and legal requirements 
Dismantling and inspection methods are negotiated and agreed with the repair estimator in a fair and transparent manner 
Damage and faults to vehicle system and component are determined 
Required outsourcing to specialist services is determined 
Preferred repair method for vehicle system and components is selected that conforms to vehicle manufacturer, component suppliers, workplace policies and procedures, and legal requirements 
Preferred repair methods for paint, trim and accessories are selected that conform to vehicle manufacturer, component suppliers, workplace policies and procedures, and legal requirements 
Job procedures are determined that minimise waste material 
Repair methods are communicated and agreed to with repairer and/or specialist services 
Estimated cost of repairs is calculated 
Settlement action is decided and agreed to with repairer and/or specialist services 
Repairs are authorised where assess and authorise instructions are included in assessment information 
Where assess without prejudice is included in assessment information a settlement amount is determined and documented 
Recommendations are documented as required by industry and organisation 
Assessment report is completed including either authorised estimated cost of repairs or settlement amount 
Assessment report is submitted according to workplace policies and procedures 
Repairer invoice is compared against authorised cost estimate 
Discrepancies between invoice and authorised costs are investigated where applicable following industry codes and legislative requirements 
Payment of invoice is validated where the invoice and authorised cost are confirmed 

Forms

Assessment Cover Sheet

AURVNA4001 - Provide vehicle loss assessment and identify repair requirements
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AURVNA4001 - Provide vehicle loss assessment and identify repair requirements

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: